Privacy Policy
Your privacy matters to us. At 39BC, we honour your trust and are committed to protecting your personal information. Whether you're discovering our rituals or placing an order, we ensure your experience is safe, secure, and respectful of your privacy.
Information We Collect
You can browse 39-bc.com without submitting any personal information. However, when you:
- Place an order
- Register for an account
- Subscribe to our mailing list
- Contact us via forms or email
…we may collect the following:
- Name
- Email address
- Billing and shipping address
- Phone number
- Payment details (processed securely)
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
How We Use Your Information
We use your data for:
- Processing and fulfilling your orders
- Providing customer service and updates
- Sending marketing communications (only if you’ve opted in)
- Improving your experience on our site
You can unsubscribe from marketing emails at any time by clicking the link in the footer of our emails.
We never sell or rent your personal information. Your data is only shared with trusted partners (like payment processors or delivery couriers) strictly for the purpose of completing your transaction or supporting your order.
Payment
If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete the transaction and is then deleted.
All direct payment gateways offered by Shopify and used by 39BC adhere to PCI-DSS standards as managed by the PCI Security Standards Council.
Cookies
39BC uses cookies to improve your shopping experience. These small text files help us remember who you are, what's in your cart, and how you interact with the site.
Some cookies are set by us, and some may be set by Shopify or third-party services (like analytics or payment gateways). You can read more about Shopify’s cookie use here.
You may disable cookies via your browser settings, but note that some features of our website may not function properly as a result.
GDPR and Your Rights
If you are a resident of the United Kingdom or European Economic Area, you have the right to access, correct, update, or request deletion of your personal data. To exercise these rights, please contact us at info@39-bc.com.
Data Security
We use Secure Socket Layer (SSL) technology to encrypt data during transmission and restrict access to your information to authorised personnel only. Payment data is processed securely via Shopify’s PCI-DSS compliant systems.
Children’s Privacy
In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect data from children under the age of 13. If you believe we may have collected such data, please contact us and we will delete it.
Do We Share Your Data?
We do not sell, trade, or rent your personal information. We may share data with trusted service providers (such as Shopify, shipping partners, or email marketing platforms) solely to fulfil your order or communicate with you—never for their own use.
We may also disclose information if legally required to do so or to protect our rights, safety, or property.
Policy Scope
This Privacy Policy applies only to information collected through our website and does not cover any information collected offline or through other channels.
Your Consent
By using our website, you consent to this privacy policy.
Updates to This Policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The most recent version will always be posted on this page.
Contact Us
If you have any questions about this privacy policy or how your data is handled, please contact us at: studio@39-bc.com