FAQ
How do I access Customer Support?
Have more questions? Ask our 39BC Studio GPT for orders, FAQs, policies, product info & more.
Where is 39BC made?
Every 39BC product is made in the UK, in small batches.
Are your products natural?
85% natural ingredients. 15% fragrance and surfactant. 100% chosen with intention.
Why don’t your bottles have a pump?
Most pumps have a tiny metal spring inside — which makes them impossible to recycle unless taken apart (and let’s be honest, most people don’t). So we skipped it. If you really want a pump we may sell them separately in the future for you to reuse over and over.
Are your bottles recyclable?
Yes. Our bottles are fully recyclable — and we encourage you to reuse them too. If you’re done, let it live a new life as a vase or a candle holder, or simply recycle responsibly.
Are your products vegan?
Yes. Vegan-friendly and cruelty-free. Always.
Is there SLS (Sodium Lauryl Sulfate) in your products?
Our Shower Oil uses a mild surfactant system. There’s no SLS (Sodium Lauryl Sulfate) or SLES (Sodium Laureth Sulfate). Instead, we use MIPA-Laureth Sulfate — a gentler alternative that produces a rich lather without stripping the skin. We tested “sulfate-free” naturals, but they simply didn’t cleanse the oil effectively. Your skin deserves both care and clarity.
Can I use 39BC if I have sensitive skin?
All our products are dermatologically tested and formulated for all skin types — but always patch test first in your inner elbow if you’re unsure.
Do you ship internationally?
Not yet, but email us so we know where we ought to ship next → studio@39-bc.com
How do I return a product?
See our Shipping & Returns page for full details. In short: you can return for free, unused, unopened, within 14 days. Email studio@39-bc.com to start a return.
Are you Black-owned?
Proudly. 39BC is founded, owned, and run by a Black woman. Jamaican Indian to be precise.
Can I stock 39BC in my store?
We’d love to hear from you. Email jake@39-bc.com and tell us a little about your space.
What does 39BC mean?
It’s the year Cleopatra had three children, by two of the worlds most famous men, and she got to work on making her kingdom prosperous and happy. We also believe it’s the age when you start to come into your power. It's when I came into mine.
Are your products safe for use during pregnancy?
Our ingredients are selected with care, but we recommend consulting with your doctor or midwife if you’re pregnant or breastfeeding — especially when it comes to essential oils and fragrance.
What does 39BC smell like?
We love an intense smell. Scent that lingers. That marks a moment. That clings to the folds of fabric and the memory of skin. Our ethos is simple: to use materials like resins, roots, oils, woods, chosen not just for their aroma, but for how they make you feel and the history behind each material. Our current palette is inspired from the Mediterranean basin, but from its African and Middle Eastern edges. Frankincense, tuberose, patchouli, jasmine, fig and sandalwood. Materials shaped by heat, ritual, trade, and time.
Is 39BC gender neutral?
Completely. 39BC is for skin, not gender. Pleasure belongs to everyone.
Will you be offering refills?
We’re working on it. Our goal is to design packaging that’s either refillable or endlessly reusable. You’ll be the first to know when we do.